To access your account with us
On your portal, you are able to view your current work order, previous work orders, make requests, communicate with our staff directly and view previous receipts. No longer will you need to call us for an update, just head on over to your portal and you can view it all in realtime
BOOKING IN YOUR DEVICE AUTOMATICALLY ACCEPTS THE FOLLOWING:
Feel free to call us to check on the status of your item any time, however constant contact will delay repairs as time will then be spent making contact rather than carrying out repairs. Most repairs take 1-4 business days to complete – although times may be increased at busy times or when special order items are required.
Please be advised that while nothing will be done by our techs to purposely cause loss of data and files from your item, mechanical failure of components can happen with out warning, and virus infections can cause un-predictable problems. If you have important information on your device such as family pictures or financial records, and wish to minimize your risk of data loss, please inquire about our back up services which can be performed before intensive diagnostic tests or virus scans are performed.
ALL Items booked in:
Prism Technology will charge £5 per week storage fees for any items with us over 14 days after notification of completion OR quotation without prior arrangement. Once 14 days is reached, your first £5 weekly charge will be applied. At any point, we may return the item to you at your cost, You will then be liable to repay storage fees, admin charges (such as SMS costs), repair costs, any general costs incurred and in some cases, the costs for debt recovery and tracing agents.
It is YOUR responsibility to ensure that we have correct contact information. If you do not receive an email/sms, but we can prove that it was sent, please do not claim that it did not arrive. Check your SPAM folder too
Booking your item in with us, accepts our terms and conditions viewable in store or at https://www.prismtech.org.uk/?page_id=535
RECEIPT TERMS AND CONDITIONS:
ALL REFURBISHED ITEMS purchased :-
All of our refurbished items are tested when we purchase them, new parts are fitted where required, they are then tested again, specification recorded and placed for retail. On rare occassions, whilst devices are “waiting to be sold” batteries can fail due to temperature and state of charge. Please be assured that this isn’t intentional and we will right it for you if you let us know!
WARRANTY – WITHOUT PROOF OF PURCHASE (YOUR RECEIPT) WARRANTY WORK MAY BE REJECTED UNLESS YOU HAVE PROOF OF PURCHASE. NO WARRANTY WORK WILL BE CARRIED OUT ON DEVICES TAMPERED WITH, OR DAMAGED BY THE USER.
Warranties are void on Screen replacements/LCD/Glass if scratched or physically damaged in ANY way. Warranty only covers the parts that are replaced, or removed during assembly – for example, if we remove and replace your display and then you claim that your rear camera stops working, this is not covered by warranty unless it is removed and damaged during the repair process. We will do our very best to test ALL devices prior to repair however sometimes this is not possible if the device isn’t usable. In this case, ANY extra faults found will be noted on your receipt upon collection and can only be assumed that the fault occurred prior to servicing.
If an item is claimed to be faulty, but you do break it “accidentally” or “intentionally” before returning it for warranty – warranty VOID! We cannot possibly send back a damaged item for a refund.
GLASS : –
Does NOT spontaneously shatter or damage itself on your bedside cabinet, neither does liquid “appear” within your device without reason. Please do not insult us by claiming that your device has “damaged itself” or “hasn’t been near liquid”. We regularly check our products for quality, remember that it is very clear if there is an external force that has damaged your part – even if you cannot see any EXTERNAL damage, sometimes the internal display may have a crack in it which renders the display unusable. Glass MAY sometimes have a single fracture due to manufacturing fault, this will almost always be a single hair line crack – it will be very obvious upon inspection. If we deem that this is the case, we will indeed replace it under guarantee
LCD/OLED Displays : –
Sometimes a display may stop functioning entirely and appear to be blank, but the outer glass may remain in one piece and show no signs of damage. However the display itself may become damaged during a drop, especially if the device is inside a case or has a screen protector. This doesn’t make the part “faulty”, this is due to external damage. This happens on ORIGINAL and AFTERMARKET parts, even on phones that have never been repaired before, do not insult us by claiming you have not dropped your device as we will be able to see upon disassembly if there is damage to the internal display.
BATTERIES : –
Batteries are a consumable item and therefore does not officially have a “warranty” – however, if your battery completely fails during 365 days of replacement, we will replace it for you free of charge if this is a manufacturing defect.
BRAND NEW PARTS DO NOT HAVE ANY MARKS ON THEM WHATSOEVER, claiming you’ve not dropped your device and there being ANY marks on it to suggest otherwise, will have happened after collection as parts are kept in stock in bubble wrap and with a protective layer on them.
ALL repairs are carried out in front of in store CCTV systems and warranty claims are specifically videoed in 1080p resolution in order to support our decision.
ANY part that is replaced under warranty may be replaced with a used (in similar condition), refurbished or BRAND NEW part at our sole disrection.
It is your own sole responsibility to ensure that a product meets your requirements – we cannot simply refund a product because it isn’t as quick as you would like or doesn’t download a specific application you would like, the specification and model number is provided at point of sale, it is entirely your responsibility to ensure it does what you need it to do.
Return Policy: All items sold MUST be returned with the original receipt for proof of purchase, as without this, we will be unable to validate your purchase.
All refurbished items sold by Prism Technology will carry a restocking fee of 20% if returned, unless the goods are deemed faulty, in which the following applies :- Before a refund is offered, the goods will be repaired or replaced at our sole discretion, or a credit note can be issued to spend in store. ALL refurbished goods sold without fault, carry a 20% restocking fee within 48 hours, after 48 hours, but within 14 days, we will only allow in store credit.
Warranty repairs are usually completed within 14 working days, however in the case of special order items being required, or outsourcing a particular repair, this time frame may be increased up to 30 days. If the timeframe is likely to surpass 30 days, a replacement item will be offered – at which point you must remove your account and information from the device – failure to do so will render you liable for the cost of the second (replacement) item. We DO NOT lend phones whilst yours is being repaired – this feature was previously abused and can no longer be offered.
We will NOT offer a refund for any products that have been opened as we cannot then sell them as “new” any longer. If you need to inspect an item before purchase, please ask in store, we can help! Any new items that are “off the shelf” may be returned for a full refund within 14 days of purchase, after this time, we are unable to accept a return.
Any special order items WILL carry an extra charge for delivery/importation and as such are non refundable in most cases. Any special order items that are to be returned must be returned at the customer’s cost, including any fees such as admin fees and postage costs.
UNDER NO CIRCUMSTANCES WILL PRISM TECHNOLOGY BE LIABLE FOR ANY POSTAGE COSTS, ADMIN, COMPENSATION OR TRAVEL COSTS RELATED TO ANY WARRANTY OR RETURN CLAIMS or any unspecified costs. It is solely the buyers responsibility to cover ALL added costs if the item is purchased in store or online.