1. New Check-ins

• View current and previous work orders
• Make service requests and communicate directly with our staff
• View previous receipts
• Track the progress of your repairs in real time (eliminating unnecessary phone inquiries)

2. Booking and Repair Process

2.1. Acceptance of Terms

• By booking your device with us, you accept these Terms and Conditions in full.

2.2. No Deposit Required (Except Special-Order Parts)

• Standard Repairs: No deposit is required when you book a standard repair.
• Special-Order Items: If a repair requires special-order parts, we may request a non-refundable deposit to cover our costs. Special-order deposits are subject to any return or restocking charges that our supplier imposes.

2.3. Quote Validity

• All quotes are valid only at the time they are issued and expire 24 hours afterward.
• After 24 hours, any quoted price is subject to change based on current parts costs, labour rates, or new diagnostic findings.

2.4. Repair Turnaround Times

• Typical turnaround: 1–4 business days.
• During busy periods or when special-order parts are required, repairs may take longer.
• Excessive contact for updates may delay your repair, as technician time is prioritised for diagnostics and fixes.

2.5. Diagnostics Charges

• If we can identify the required repair immediately (for example, a cracked screen that obviously needs an LCD replacement), we’ll provide a flat-rate quote without additional charge.
• If a diagnosis requires more in-depth investigation (e.g., error logs, hardware testing), diagnostics are charged at £25 per 15-minute interval (inclusive of VAT).
• Any paid diagnostics fee will be credited toward an accepted repair quote. If you choose not to proceed after the diagnostics, you pay only the diagnostics charge. This prevents misuse (e.g., test-fitting multiple components to learn how to fix a device yourself).

2.6. Pricing and Payment Terms

• Flat-Rate Jobs: For common repairs with predictable labour time (e.g., screen replacements, battery swaps), we charge a fixed fee.
• Diagnostics-Based Repairs: Where diagnostics are required first, our time-based diagnostics fee (see 2.5) applies.
• Full Payment on Collection: Unless alternative payment terms are agreed in writing, full payment is due when you pick up your device.
• Accepted payment methods include major credit/debit cards, bank transfer, or store credit (if previously agreed). Business, corporate, or non-UK credit/debit cards will attract a 1.75% surcharge to cover transaction fees, as permitted by UK consumer law. No surcharges apply to UK consumer cards.

2.7. Data Loss and Liability

• We take all reasonable precautions to prevent data loss, but mechanical failures, corruption, or virus infections can still cause unpredictable issues.
• We strongly recommend you back up all important data prior to bringing your device in.
• We never accept liability for data loss. We do, however, make reasonable efforts to back up your data and verify its integrity based on our data-transfer software’s confirmation that the transfer is complete.

2.8. Third-Party Screens, Parts, and Customer-Supplied Components

• Our Parts: We primarily fit OEM or high-quality aftermarket components. Non-genuine part notifications or minor software incompatibilities may appear but do not affect functionality.
• Customer-Supplied Parts:
  • If you provide your own part (e.g., battery, screen), we charge a flat labour fee for fitting.
  • We accept no liability for the quality or longevity of customer-supplied parts. If a supplied part fails, you will pay the labour fee again for us to replace it after you obtain a valid replacement under your supplier’s warranty.

2.9. Water Resistance and Dust Visibility

• Water Resistance: Any repair which requires opening your device—such as screen replacements or internal repairs—may compromise water resistance. Unless explicitly confirmed in writing, we do not guarantee water resistance post-repair.
• Dust Visibility: We take care to minimise dust during repairs, but microscopic particles can remain under components (e.g., screens). Visible dust under a newly installed screen does not constitute a defect and is not covered by warranty.

3. Items Booked In

3.1. Unclaimed Items Policy

• Once repairs, diagnostics, or services are complete, we will notify you via the contact details you provided (email, phone, or SMS).

• Any item not collected within 14 days of completion, quotation, or contact will be considered “unclaimed.”

• We will make reasonable attempts to contact you during that same 14-day period using the details provided at booking. It is your responsibility to keep your contact information up to date and to check for our messages (including spam folders).

• If your device remains uncollected after that 14-day period, we may return it to you at your expense. You will be liable for all shipping, packaging, administration, and any debt-recovery costs.

• After that same 14-day period has elapsed without collection, we reserve the right to dispose of, refurbish, or resell any unclaimed item—regardless of perceived value or repairability—without further notice or compensation to you.

3.2. Replaced Parts

• Default Retention: We retain all replaced parts—faulty, upgraded, or still functional—for recycling, diagnostics, or warranty-related purposes.
• Customer Option: If you wish to keep any replaced parts, you must notify us in writing before the repair begins.

3.3. Data Protection on Unclaimed Devices

• If your device goes unclaimed, we will securely erase any personal data in accordance with applicable data-protection laws (e.g., UK GDPR) before disposal, refurbishment, or resale.

3.4. Customer Disputes

• If you dispute any action we take (such as disposal or resale), we will review all evidence of notifications and communication attempts before making a final determination.

3.5. Contact Information

• You are responsible for ensuring we have your correct contact details. If you do not receive our notifications, check your spam/junk folder and/or contact us to verify your information.

4. Receipt Terms and Conditions

4.1. Refurbished Items

• All refurbished items carry a 1-year hardware warranty against defects in materials or workmanship.
• The warranty does not cover software issues, accidental damage, misuse, or unauthorised modifications.

4.2. Returns Policy

• 2-Day Goodwill Return: Return an item (in its original condition, with all accessories and packaging) within 2 days of purchase to receive a store-credit voucher (no cash refund).
• 3–7 Day Restocking Return (Non-Faulty Items): If you change your mind between days 3 and 7 (working days) after purchase, we may accept the return—provided the item is in fully resaleable condition. A restocking fee of up to 15 percent will apply to cover retesting, cleaning, restocking, and potential devaluation.
• 30-Day Fault-Based Refunds: Faulty items may be refunded, repaired, or replaced within 30 days of purchase—subject to:
  • Proof of purchase (receipt or invoice).
  • Proof of fault (e.g., photos, videos, physical inspection by our technicians).
  We must verify the fault before agreeing to any refund. If no fault is confirmed, the item will be returned to you and no refund will be issued.

4.3. New Items

• Manufacturer’s warranty applies. Refer to the documentation included with the product for full details on coverage, exclusions, and claim procedures.

4.4. Receipts for Services

• Review any service receipt carefully. If you have concerns, contact us within 7 days of receipt. After 7 days, all services are deemed complete and accepted.

4.5. Additional Terms

• Certain products, services, or promotions may be subject to additional, product-specific terms. Where applicable, those extra terms will be provided at the time of purchase or service.

4.6. Repair Services Warranty

• Unless stated otherwise, all repair work (parts and labour) carries a 1-year warranty from the date of service.
• If a repaired component fails under normal use within that 1-year period, we will rectify the issue at no additional labour cost to you (replacement parts may incur additional charges if outside original scope).

4.7. Diagnostics-Only Engagements

• If you request diagnostics only (no immediate quote), and we cannot provide a flat-rate quote upfront, diagnostics charges (see 2.5) apply.
• Diagnostics fees are credited toward an accepted repair quote. If you do not proceed, you pay the diagnostics charge alone.

5. Buying Electronics (Trade-In / Purchase)

5.1. Ownership, Title, and Condition

• By offering any item for sale or trade, you warrant that:
  • You are the rightful owner of that item with full legal authority to sell or transfer it.
  • The item is not stolen, under finance, subject to any liens, or part of ongoing legal disputes.
• We base initial offers on the information you provide (make, model, cosmetic condition, functionality). Any quote is subject to revision after we inspect the item.

5.2. Inspection and Final Valuation

• Upon receipt, we have up to 5 business days to perform our inspection. After inspection, we may:
  • Confirm the initial offer, or
  • Revise the offer downward (or cancel it) if undisclosed damage or discrepancies are found (e.g., water damage, cracked screens, battery health below 85%, missing accessories).
• If our revised offer is unacceptable, you may retrieve your device at no charge—unless agreed otherwise.

5.3. Battery Health Requirement

• For devices with rechargeable batteries (phones, laptops, tablets), we require a minimum battery health of 85 percent. Devices below that threshold may be subject to a reduced offer or declined purchase.

5.4. Payment Terms

• Once you accept our final valuation, payment will be made within 7 business days via your chosen method (bank transfer or store credit).
• If you choose store credit instead of cash, the credit is redeemable toward any product or service at Prism Technology—subject to our standard warranty and return terms for new purchases.

5.5. Data and Privacy

• It is your responsibility to remove personal data (e.g., SIM cards, microSD cards) before selling or trading in your device.
• We will securely erase any remaining data under applicable data-protection laws (e.g., UK GDPR). We are not liable for any residual data left on a device you sell.

5.6. Right to Decline or Return Items

• Prism Technology reserves the right to refuse any item for purchase or trade at our discretion, without liability or explanation.
• If we decide not to purchase the item after inspection, we will return it to you at no charge unless otherwise agreed in writing.

6. Selling Electronics (Resale)

6.1. Product Condition and Disclosures

• We clearly label all items as “New,” “Refurbished,” or “Used,” indicating cosmetic condition, warranty coverage, and any known defects.
• All refurbished devices have passed our internal quality-control process. If a fault arises under normal usage, refer to the “Refurbished Items” warranty terms in Section 4.1.

6.2. Pricing and Availability

• All prices are shown in GBP (£) and exclude VAT unless explicitly stated otherwise.
• We reserve the right to correct pricing errors, adjust prices, or change availability at any time—especially in the event of obvious technical or typographical mistakes.

6.3. Payment and Delivery

• Payment is due in full at the time of purchase. Acceptable methods include major credit/debit cards, bank transfer, or store credit.
• Business, corporate, or non-UK credit/debit cards will attract a 1.75% surcharge to cover transaction fees, as permitted by UK consumer law. No surcharges apply to UK consumer cards.
• Delivery timelines and costs vary by chosen shipping method (e.g., next-day carrier vs. standard mail). Detailed shipping information will be provided during checkout.

7. General Terms and Conditions

7.1. Privacy

• Your personal information is handled in accordance with our Privacy Policy.
• By using our services, you expressly consent to the collection, use, and disclosure of your personal data as described in that policy.

7.2. Limitation of Liability

• To the fullest extent permitted by law, Prism Technology is not liable for any indirect, incidental, or consequential losses or damages arising from the use of our services or products.
• Our total aggregate liability (whether in contract, tort, or otherwise) for any single event or series of related events shall not exceed the purchase price you paid for the relevant product or service.

7.3. Intellectual Property

• All content, product images, logos, and trademarks displayed on our website or in promotional materials are the property of Prism Technology (or our licensors).
• No license is granted to use, reproduce, or distribute any of our intellectual property without prior written consent.

7.4. Governing Law and Jurisdiction

• These terms are governed by the laws of England and Wales (unless otherwise agreed in writing).
• Any disputes arising under or in connection with these Terms and Conditions will be subject to the exclusive jurisdiction of the English courts (unless both parties agree to an alternative jurisdiction in writing).

7.5. Severability

• If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be severed, and the remaining provisions will remain in full force and effect.

7.6. Modifications

• We may revise these Terms and Conditions at any time. Any changes will be posted on our website.
• Your continued use of our services after any revision constitutes your acceptance of the updated terms.